(M05B) An Automated Digital Diabetes Education Chat Engages Diverse and Harder to Reach Patient Population

The effectiveness of DSMES in improving diabetes outcomes is widely recognized yet many people with type 2 diabetes never receive any diabetes education. A recent survey of patients with type 2 diabetes in our health care system showed that up to 50% had never received DSMES. To help fill this gap and attempt to provide DSMES to harder to reach populations, we implemented a free digital diabetes education chat and offered it to patients with T2DM in our system receiving A1C care gap closure messages. Enrollment data was analyzed to assess patient engagement in various demographic groups. Patient satisfaction and impact on outcomes and self-care confidence were also assessed.

Complete list of authors of the research with names, credentials, and institutional affiliations (a list of authors of the research, not a list of presenters).: Carine M Nassar, MS, RD, CDCES. Program Director, MedStar Diabetes Institute, MedStar Health.
Alex Montero, MD, MPH. Assistant Professor of Medicine, Department of Medicine, MedStar Georgetown University Hospital, MedStar Health.
Vanessa Hurley, PhD, MPH, MS. Assistant Professor Health Management and Policy, School of Health, Georgetown University.
Gultekin Gollu, PhD. Associate Professor Health Management & Policy; Program Director M.S. in Health Systems Administration School of Health, Georgetown University
David Brennan, MBE. Director Strategic Initiatives, MedStar Telehealth Innovation Center, MedStar Health

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