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Innovations in Care Delivery

(S21) Empowering the DCES Through Positive Work Culture in a Changing Healthcare World

Saturday, August 8, 2026
1:55 PM - 2:40 PM ET
Today’s diabetes care environment is evolving faster than ever- new technologies, rising patient complexity, workforce shortages, and shifting reimbursement models are reshaping how DCESs work. In this landscape, work culture isn’t a “nice-to-have”; it’s the engine that determines whether teams merely cope or truly thrive. A strong culture fuels psychological safety, sparks innovation, accelerates technology adoption, and protects DCESs from burnout. It transforms teams into adaptive, future‑ready problem solvers who can deliver exceptional care even amid constant change. This session explores how intentionally designed work culture becomes a strategic advantage, offering DCESs practical tools, real‑world examples, and innovation‑driven approaches to build supportive, resilient, and high‑performing teams.

Learning Objectives:

At the completion of this activity, participants should be able to:
  • Explain how psychological safety, shared purpose, and collaboration build positive work culture strengthening diabetes education teams and improving care.
  • Analyze how workplace culture influences diabetes care outcomes, including burnout reduction, technology adoption, and patient engagement.
  • Identify practical strategies and innovation‑driven tools DCESs can apply to build and sustain supportive, future‑ready work cultures within organizations.
Disclosure(s):
Anne Harrington, MS, RDN, LD, CDCES: No financial relationships to disclose
Erin L. DaRosa, MBA, RDN, LD, CDCES: No financial relationships to disclose