(S28) Optimizing Education and Support for People with Gestational Diabetes: Lessons from a QI Project

Individuals with gestational diabetes are among the highest-risk populations in our diabetes education department. Effective support requires timely, consistent, and trustworthy education. Feedback from those with gestational diabetes and clinicians revealed gaps in our care pathway, prompting a nine-month Quality Improvement initiative. Using process mapping, data analysis, and problem/aim statements, we streamlined care by improving continuity, increasing touchpoints, and enhancing access to education materials. With multidisciplinary collaboration, we refined insulin management standing orders to enable rapid, low-threshold interventions for better outcomes for both mother and baby. This session will share lessons learned, measurable improvements in individual experience and clinician satisfaction, and practical strategies for implementing similar changes.